Privacy policy

Privacy Policy

At Decor Visit (accessible via decorvisit.com), we prioritize the protection of your personal data. This privacy policy outlines which data we collect, how we use and protect it, and your rights in accordance with the General Data Protection Regulation (GDPR).

This privacy policy applies to all services offered on the decorvisit.com website and its subdomains, such as shop.decorvisit.com, travaux.decorvisit.com, and any other Decor Visit-related subdomain. Personal data processing on these subdomains adheres to the same principles and obligations outlined in this policy.

1. Data Controller 

The company NWI-Media SRL, owner of the Decor Visit platform, located at Rue Louise de Hem 9, 1190 Brussels, Belgium, is responsible for processing your personal data collected via the decorvisit.com website.

For any questions regarding your personal data, you may contact us by email at: contact@decorvisit.com.

2. Personal Data Collected 

When you use our site, we may collect various types of personal data, including:

• Identification information: Name, first name, email address, delivery address, phone number, etc.
• Payment information: Bank details or credit card information (via secure payment providers).
• Connection data: IP address, browser type, browsing history on our site, etc.
• Order information: Details of your purchases, order history.
• Online chat data: Messages exchanged via our online chat may be recorded to better respond to your requests and improve customer service. These messages may contain personal information you choose to share with us. We keep these messages for up to 1 year. You may exercise your rights of access, correction, or deletion of this data by contacting us at Contact@decorvisit.com.

We only collect information necessary to the proper provision of our services (e.g., to process your orders and deliver your products).

3. Purposes of Data Collection 

The personal data collected on decorvisit.com is used for the following purposes:

• Order processing: Managing orders, payments, and deliveries.
• Customer service: Handling requests, returns, refunds, and complaints.
• Marketing: We may send newsletters or promotional offers under two conditions:
  • If you have explicitly consented to receive marketing emails by checking the appropriate box during registration or purchase. In this case, you will receive commercial communications regarding our products and services. You can withdraw your consent at any time by clicking on the unsubscribe link in each email.
  • In the context of a pre-existing commercial relationship (for example, if you made a purchase or downloaded a free product), we may also send you information about similar products or services. This is in accordance with applicable legal provisions, even without explicit consent through a checkbox (soft opt-in). If you no longer wish to receive these communications, you can unsubscribe at any time by clicking the unsubscribe link included in each email.
• Site improvement: Analysis of browsing data to enhance user experience.
• Security and fraud prevention: Protection against fraudulent activities and enhanced site security.

4. Legal Basis for Processing 

We collect and process your personal data based on the following legal bases:

• Contract performance: When you place an order on our site, we process your personal data to execute this contract (delivery, payment, etc.).
• Explicit consent: If you have explicitly consented to receive marketing communications (by checking the appropriate box during registration or order), we will process your personal data for the purpose of sending newsletters and promotional offers. You can withdraw your consent at any time by clicking the unsubscribe link in our emails.
• Soft opt-in (pre-existing commercial relationship): If you made a purchase or used one of our free services, we may also send you information about similar products or services, even if you haven’t checked a box to accept promotional offers. This practice complies with applicable legal provisions as long as you can unsubscribe at any time via the link in each email.
• Legitimate interest: In certain cases, we process your data to protect our legitimate interests (fraud prevention, site security).
• Legal obligations: Certain data may be collected to comply with legal obligations (e.g., for billing purposes).

5. Data Sharing with Third Parties 

We only share your personal data with third parties in the following situations:

• Service providers: We work with third-party providers to carry out certain services (delivery, secure payment, site hosting). These providers are required to protect your data in accordance with the law.
• Legal obligations: If required by law (e.g., upon request from public authorities).
• Marketing partners: Only with your consent, we may share your information with partners for promotional campaigns.

6. Data Retention Period 

Your personal data is retained for a limited time based on the purpose for which it was collected:

• Order-related data: Retained for the duration necessary to fulfill the contract, then archived for the legally required duration (10 years for billing-related data).
• Marketing data: Retained as long as you have not withdrawn your consent.
• Browsing data: Retained for a maximum of 13 months for statistical analysis purposes.

7. Data Security 

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

Payment transactions are secured via certified payment providers (such as PayPal, Stripe) and encrypted using SSL protocols. We do not store your banking information on our servers.

8. Your Rights 

In accordance with the GDPR, you have the following rights regarding your personal data:

• Right of access: You have the right to request a copy of your personal data.
• Right of rectification: If your data is inaccurate, you may request a correction.
• Right to erasure: You may request the deletion of your data under certain conditions (e.g., when the data is no longer necessary).
• Right to object: You can object to the processing of your data for marketing purposes.
• Right to data portability: You may request the transfer of your personal data to another data controller.

To exercise your rights, please contact us at: contact@decorvisit.com. We commit to responding to your requests within 30 days.

9. Cookies and Tracking 

We use cookies to improve your experience on our site. Cookies are small files stored on your device that allow us to collect information about your browsing.

We use the following types of cookies:

• Necessary cookies: Essential for site operation.
• Performance cookies: Allow us to analyze site usage to improve functionality.
• Advertising cookies: Used to offer personalized ads.

You can manage your cookie preferences through your browser settings.

10. Data Transfer Outside the EU 

In some cases, your data may be transferred outside the European Union, particularly when our service providers are based in third countries. We ensure these transfers are secure and comply with GDPR requirements (e.g., by using standard contractual clauses or transferring to countries recognized as offering an adequate level of protection).

11. Changes to the Privacy Policy 

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page, and we will inform you if the changes are significant.

12. Contact 

For any questions regarding this privacy policy or to exercise your rights, you may contact us at contact@decorvisit.com or by mail at the following address:

NWI-Media SRL 
Rue Louise de Hem 9 
1190 Brussels 
Belgium